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Jack just left our home, having done a professional, efficient, and effective job in addressing the issue we had. And he proactively evaluated other system components, finding one that needed replacement. He arranged for a replacement part to be ordered and let us know we'd be called when it is in. Well done, and thanks.
Averill as usual came through for us. They have always been very helpful and prompt and it was no different last Saturday evening. We came home from church about 6:15 PM and noticed the house seemed chilly. Looked at the thermostat and the temperature had dropped. Since we weren't sure what was going on we called Averill. At 7:05 PM Mike was at our front door. He determined that the blower had gone out and promptly replaced it. By 8:30 PM we again had heat flowing through the house. We were very grateful for the extremely quick response to our problem. Thanks to everyone at Averill for a great job. We have been long time customers and will continue to be. Thanks again and give our thanks to Mike for a job well done!
Great service as usual from Averill. Have used them for 25-30 years. Placed service call due to no heat. Jack Farley from Averill was here within the hour. He was so nice, professional, clean, quick. Got a new thermostat. I always recommend Averill to my friends and family.
I met Jack Farley for the first time. He was polite , punctual, and professional. In addition to preparing the system for winter he advised me that I was running too much water through the humidifier and showed me the proper flow. Kudos to Jack Farley, and Averill
I was very happy with your serviceman Jack Farley. He was very polite and professional. He checked the entire system and got it ready for winter. I will recommend your company to my friends.
I started with a very courteous Alan who had come to do a tune up on my existing furnace he explained what the problem was thoroughly and had patience while I asked questions. Mark came at my convenience to discuss my options for replacing my furnace. I felt like I was in good hands. He explained everything and made great suggestions. I felt comfortable with him and he knows his equipment! I actually decided to replace not only my furnace but my ac that was as old as well. There were a lot of options and rebates available to me and he answered anything I needed to know. He was great to work with. Lastly Mike, Chris and Brandon came to do the install. They were on time, patient, courteous and asked me some questions that would make maintenance easier for me. They left my home clean and really made sure that it was prepped for the work. Brandon was patient and he did an excellent job explaining exactly what they had done to install my new furnace and ac unit. He explained my new system completely and made sure I understand how to operate and setup my thermostat and maintain my system and to continue to receive great service from Averill. I am very happy with how I was treated. Right down from the beginning, to sales to the installation. My parents have used them for years and I will continue to do so as well.
Jack F. was on time, and like ALL Averill employees, very nice and helpful. We've been customers for 20 years and always recommend the company.
Averill Heating & Cooling did a wonderful job replacing my furnace and air conditioning! Initially, they rescued me the night I had out of town company coming. My AC went out and Jack came in the evening to replace the capacitor. Later this year, the AC bit the dust, and Mark's bid for replacing my entire HVAC system was the best of several, offering the best value for the most reasonable cost! Mike, Chris and Brandon were quick, professional, knowledgeable, and considerate, even down to the shoe covers they wore to help keep my floors clean. The new system is great! I won't be calling anyone else for my heating/cooling!! Thanks guys!
He was very courteous, offered good suggestions, and was efficient.